| Shipping Information :: FAQ |
Q-What address do I send my shipment(s) to?
Warehouse receiving:
Seattle Transload
620 South Othello
Seattle, WA 98108
Phone: (206) 447-7624
Fax: (206) 223-1471
Yard / Full Load Receiving Address:
6365 1st Avenue South
Seattle, WA 98108
Q-What are the directions to the Warehouse?
A - From Interstate 5 to exit 162 (Corson/Michigan St.), Turn right on Michigan St., turn right on East Marginal Way. Take Spokane, West Seattle exit. At stop sign, take gradual left onto Duwamish Avenue South. Check in at the West end of the Warehouse.
Q-How do I pay for my shipment?
A-Prepays (Account not established)
Shipments of Personal Vehicles, Household Goods, and Boats are items that need to be prepaid prior to loading on barge. This can be done either at the port that you are dropping the vehicle off at, or at the port that the vehicle is going to. For example: if the dealership for a vehicle just purchased in Seattle and destined for Cordova, drops the vehicle off, the consignee in Cordova can prepay for the vehicle in the Samson Cordova Office. Payments may be made in the forms of cash, check, credit card or wire transfer.
A-Freight Collect (Account not established)
For shipments besides those listed above, the freight collect option is one that most customers prefer. When we send a shipment freight collect, it simply gets received and billed out, the consignee must pay the freight charges prior to the release of the freight at it's destination.
A-Third Party Billing (Account not established)
If you can't make it to drop the freight off, or to pick the freight up, you can get a rate from a customer service representative and send a check based on that rate. Please call our toll free number for more details on this. 800.331.3522
A- Account Customers
Lastly, if an account has been established, Samson will invoice customers net 30 days. Customer agrees to pay all freight bills within thirty (30) days of invoice date, or finance charges in the amount of .0875% per month on outstanding invoices will apply.
Q-How should I have the package marked so that they know it's for me?
A-If you are having a package sent via UPS or another overland carrier, you want to make sure that the shipping label has our address on it, but that is marked attention the consignee. Example:
Samson Tug & Barge
Attn: Jim Smith / Sitka, AK 907.555.5555
620 South Othello
Seattle, WA 98108
Q-Is there a fee for hazardous shipments?
A-We do not charge a surcharge for hazardous shipments, however if these shipments are not accompanied by the proper paperwork they will not be received at our dock or warehouse. Please check with the supplier to make sure that they have the information needed to transport hazardous materials.
Q-Should I make a booking for my shipment even though it's only a few boxes?
A-Making a booking for your shipment helps to ensure that it will get to where it is going, be billed to the right party, and that it gets received quickly. Please try to call ahead and make a booking if possible.
Q-What happens if the shipment arrives just missing the voyage that it was intended for?
A- We sail every other Thursday, and occasionally your package may get to our dock right after the voyage has sailed. We will hold the shipment at our facility until the next sailing and send it on that one. Please refer to our sailing schedule for shipping dates and cut offs to get freight on those sailings.
Q-How will I know when the shipment has arrived at it's destination?
A- Once your shipment has arrived in Alaska or Seattle, you will be notified by someone at that terminal about any charges due and arrange for delivery or pick up. You can also check the web site on the status of the voyage that it is sailing on.
|
